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Terms & Conditions

 

Making a Purchase

We aim to dispatch items within 3 working days of receiving the order (although this cannot be guaranteed). Please ensure you have provided us with a valid email address, as we will confirm receipt of your order by email and the expected dispatch day.

If there are any reasons we cannot dispatch your order, we will provide you with this information on the confirmation email. On the rare occasions when goods  have sold out, prices have changed, delivery costs need to be modified or a mistake has been made in our pricing, we would make you aware of this, at this time. If any further payments were required we would contact you, to make sure this is acceptable.

All goods sold on our site include VAT at the current rate.

Delivery Information

Delivery charges are set according to weight and automatically calculated in the shopping cart.

Larger items such as basses and bass cases are collection only, or shipping price on request.

Delivery is usually by courier within 48 hours of dispatch from Bridge Violins Ltd. Smaller items are usually sent via 1st Class Royal Mail, so delivery times will vary according to the time of the year and local depots.

Delivery of all items is either through the letter box or in the case of items sent out via courier, “drop off” only to the external door of your home. If you require installation on particular products, please contact us via email: info@bridgeviolins.co.uk or via the telephone 01529 415372, when we'll be happy to answer your queries.

Please make sure you sign for the goods as 'unchecked'. You must inform us within 24 hours if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Returns and Refunds

Bridge Violins Ltd hope that you are happy with any purchase you make from us on line.
If for any reason you are displeased with your on-line purchase, you can return it to us in its original condition and packaging, within 7 days, and we will send you a replacement product of equivalent value or a full refund for the price you paid for the item. This is in line with the Consumer Protection (Distance Selling) Regulations 2000, where the consumer has 7 days to cancel the contract of sale. After this period, a contract of sale is formed, subject to the Sale of Goods Act 1979.


Customers who decide to return the goods within 7 days for whatever reason, are liable for any carriage costs, operated under a duty of care and are therefore responsible for the condition of the returned goods (as per the distance selling regulations 2000). If you would like to return the goods within 7 days, you must contact us within this period by email to info@bridgeviolins.co.uk or in writing to our office address (see below) or by fax on 01529 304543.

Refunds are processed within 30 working days of receiving the goods back at our store in their original condition and packaging. Carriage costs will not be refunded unless the goods were shipped in error or were faulty within 30 days of purchase.

Cancelation Policy

If you simply change your mind and would like to cancel an order before it has been shipped to you, then please either telephone our store on 01529 or email us at info@bridgeviolins.co.uk and we will cancel the order and refund any moneys that have been paid by you. Goods are usually dispatched within 48 hours of receipt of your order. If the goods have already been dispatched, then where possible we will arrange for the goods to be returned to our store before delivery takes place. If this is not possible, we would ask you to return the goods as per our returns policy above.

Defective items:

If your product develops a fault after 7 days from the original sale but within 30 days of purchase, we will replace the item with a brand new item, at no extra carriage charge.

In the case of goods that develop a fault after 30 days, but within our warranty period of 12 months, we ask that you return the items to us by an insured method and at your cost. It is essential that goods are packaged correctly and fully protected, as we cannot be held liable for inadequate packaging resulting in goods being damaged in transit. If goods are not returned in their original packaging for repair, then 2 layers of packaging are required, including some kind of shock absorbent material surrounded by an outer box made of heavy duty cardboard.

To return an item by post:

To return an item, please contact our store by email at info@bridgeviolins.co.uk in writing (to the address below), by telephoning 01529 415372. You will be provided with a Returns Number, which must be included when sending back your order. In the case of faulty items, please also enclose a precise description of the fault that has developed. Please ensure that all accessories and manuals are included when returning items, otherwise a charge may well have to be made.
We suggest that returned items are always sent by a recorded delivery method for your own protection.

This returns policy does not affect your statutory rights.

Our address for returns is:
Bridge Violins Limited, 28 Boston Road, Sleaford, Lincs. NG34 7ET Lincs, UK